Privacy & Cookies

The Shore is committed to protecting and respecting your privacy, being transparent about the personal data we hold and giving your control over how we use it.

For the purpose of the General Data Protection Regulation (the GDPR), the data controller is The Shore, Ben Lomond Way, Balloch, G83 8QL.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

How personal data is collected from you

We may collect personal data from you:

  • via telephone calls
  • when you fill any forms at the time of your visit
  • via CCTV operating at our premises
  • Information that you provide by filling in forms on our site https://www.theshorelochlomond.com/. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information [when you enter a competition or promotion sponsored by The Shore, and] when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • The Shore may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
  • Details of transactions you carry out through our site and of the fulfilment of your orders. Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your transaction. Such contact details and data may be used to contact you to enquire why you did not complete your transaction.
  • Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access

How we use cookies on our website

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

[Please note that our advertisers may also use cookies, over which we have no control.]

Local Cookies

Cookie name: _ga. Duration: 2 years.

Cookie name: _gid. Duration 24hrs.

Personal data we may collect from you

The personal data we collect will depend on the relationship we have with you. We may collect the following personal data:

  • Contact details such as name, email address, postal address and telephone number
  • Identification information such as date of birth
  • Financial information such as bank details, credit and/or debit card details
  • Information obtained via our cookies as detailed in the cookies section above

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to protect it.

The data that we collect from you may be transferred to some of the recipients outlined above who work for us, or for one of our suppliers, and stored at a destination outside the European Economic Area (“EEA”), notably in the United States. Such a party may be engaged in among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your personal data is secure and your rights are protected. This will include having in place a contract with the party that will protect personal data to appropriate standards.

Uses made of the information

We use information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered into or with the intention to enter into a contract (between you and us) and it is necessary to provide you with a service and/or product. If you don’t provide us with your personal data we will not be able to provide you with our services.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Where you have given your consent to provide you with information, products or services from the The Shore group of companies that we feel may interest you. Each of these communications clearly carries an unsubscribe option in the event that such information is not welcomed. You can also unsubscribe at any time by emailing us at INFO@THESHORELOCHLOMOND.COM.
  • For the prevention, investigation, detection of criminal conduct, and in order to protect our premises, our customers and staff
  • For reasons of public interest such as fraud protection and credit risk reduction.
  • Where we have a legitimate business need to transmit and use personal data within our group for internal administrative tasks, to develop and improve our products and services. This may include details of your visits to our website and the resources you access, and recording telephone calls for training purposes. At all times we will ensure our business needs do not result in harm to you by impacting on your privacy rights and freedoms.
  • Disclosure of your information

    We may disclose your personal information to any member of our group or with third parties (as described below). Personal data is used for the following reasons:

    • A third party contracted to assist us provide services to you, to help us improve our services and where we have a legal or regulatory obligation. Disclosure of your personal data will only be made where there is a contract in place and the third party has agreed to keep your information confidential, secure and that is shall only be used for the specific purposes for which we provide it to them.

    Third parties we may share your personal data with include:

    • Our service providers such as IT and software suppliers. Other suppliers and providers of goods and services associated with our products and services, including general business administration.
    • The police, law enforcement and fraud agencies.
    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to protect it.

The data that we collect from you may be transferred to some of the recipients outlined above who work for us, or for one of our suppliers, and stored at, a destination outside the European Economic Area (“EEA”). Such a party may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is secure and your rights are protected. This will include having in place a contract with the party that will protect personal data to appropriate standards.

Retention of your information

We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purpose set out in this privacy policy and to comply with any legal obligations. How long we keep your personal information will vary according to its nature and how we use it.

Your rights

Data Protection law provides you with rights to the personal data we hold about you. These rights are:

  • The right to access your personal data
    You are entitled to access your personal data we hold. This means you can request a copy of the personal data held by us. There is not usually a charge for dealing with your request. For any additional copies however we will charge a reasonable fee for administrative costs. We will usually provide your information in writing, unless otherwise requested, or where you have made the request electronically we will strive to provide you with your data by electronic means where possible.
  • The right to withdraw consent
    We will ask for your consent for certain uses of your personal data notably marketing. You can ask us to stop sending you marketing at any time.

    Where you have consented we will provide you with information, products or services from The Shore group of companies that we feel may interest you. Each of these communications clearly carries an unsubscribe option in the event that such information is not welcomed.

  • The right to rectification
    We strive to keep your personal data accurate and complete. However if you do believe this is not the case you can ask us to update or amend it. Details on how to contact us are provided in this privacy policy.
  • The right to erasure
    In certain circumstances you have the right to ask us to erase your personal data, for example when the personal information is no longer necessary in relation to the purposes for which it was collected or where you have withdrawn your consent. However we may not fulfil such a request if there are legal obligation that means we cannot erase your personal data or where it is necessary to continue to provide services.
  • The right to data portability
    In certain circumstances you have the right to ask us to transfer personal data, that you have provided to us, to another third party where this is technically feasible. Once your personal information has been transferred to a third party, of your choice, they are responsible for safeguarding your personal data.
  • The right to lodge a complaint
    You have a right to make a complaint with the Information Commissioner’s Office (ICO) at any time in circumstances where consider your personal information has been used by us in a way that does not comply with data protection law. More information is available on the ICO website: https//ico.org.uk/concerns/.

Changes to our privacy policy

We may update our privacy policy in the future and it is important that you check it from time to time. Any changes we think are important will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Address: Ben Lomond Way, Balloch, G83 8QL

Email: INFO@THESHORELOCHLOMOND.COM

If you would like to contact the UK’s Information Commissioner’s Officer direct write to:

Address: the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

https://ico.org.uk/global/contact-us/email/

Company Details

THE SHORE LOCH LOMOND LTD
SC529923 – Incorporated on 17 March 2016
Ben Lomond Way, Balloch, G83 8QL